REFUND POLICY

Effective Date: 18/02/2026

Website: SHIEN.ONLINE

At SHIEN.ONLINE, customer satisfaction is important to us. Please review our refund policy carefully before making a purchase.

1. Return Eligibility

You may request a return if:

1. The item was received damaged
2. The wrong item was delivered
3. The item has manufacturing defects
4. The request is made within [7/14/30] days of delivery

To qualify:

1. The item must be unused
2. Must be in original packaging
3. Must include proof of purchase

2. Non-Refundable Items

The following items are not eligible for refunds:

1. Sale or discounted items
2. Intimate or hygiene-related products
3. Digital products
4. Customized or personalized items

3. Return Process

To initiate a return:

1. Email support@shien.online
2. Provide order number and reason for return
3. Attach photos (if item is damaged)
4. Wait for return approval before sending item

Returns sent without approval may not be accepted.

4. Refund Processing

Once we receive and inspect the returned item:

1. Approved refunds will be processed within [5–10] business days
2. Refunds will be issued to the original payment method
3. Shipping fees are non-refundable (unless error is ours)

5. Exchange Policy

Exchanges are subject to product availability. If unavailable, a refund may be issued instead.

6. Shipping Costs for Returns

1. If the return is due to our error → We cover return shipping.
2. If the return is due to customer preference → Customer covers return shipping costs.

7. Late or Missing Refunds

If you haven’t received a refund:

1. Check your bank account
2. Contact your card provider
3. Then contact us at support@shien.online